Help Center

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Sizing

How do I measure my shoe size?

How do I choose the right shoe size?

How do I choose the right shoe size based on Ardur’s measurements?

Does Ardur’s shoe fit wide or narrow?

Care & Maintenance

What are some shoe maintenance and shoe care tips I can follow?

How should I clean my shoes?

What products do you recommend for shoe care?

How can I extend the lifespan of my shoes?

Are there special shoe care tips for leather or suede shoes?

Shipping and Delivery

What shipping options are available?

How long does delivery take?

How can I track my order?